Shipping Policy

At Calui, we are committed to delivering your orders promptly and securely. Please read our shipping policy for important details about shipping methods, costs, and delivery times.

1. Shipping Destinations

• We currently ship only within the United States.

2. Shipping Methods and Delivery Times

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days (available at checkout)
• Delivery times may vary depending on your location and carrier services.

3. Shipping Costs

• Shipping fees are calculated at checkout based on the selected shipping method and order weight.
• Free standard shipping is available on orders over a certain amount (please check our website for current promotions).

4. Order Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

5. Tracking Your Order

• Once your order ships, you will receive a shipping confirmation email with a tracking number.
• You can use this number to track your package via the carrier’s website.

6. Lost or Delayed Shipments

• We are not responsible for delays caused by the shipping carrier.
• If your order does not arrive within the expected time frame, please contact us at [email protected] for assistance.

7. Shipping Address Accuracy

• Please ensure your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.

Thank you for choosing Calui. We appreciate your business!